
Product retention beats product adjectives.
Product retention beats product adjectives.
Great, loved, seamless, engaging: founders use these words all the time, and none of them proves anything.
Here's how I'd swap them:
Great product becomes how often customers use it.
Customers love it becomes how many have stayed for over a year.
Seamless onboarding becomes the share of users who reach their goal in the first session.
Great is an opinion. Retention is a fact.
Don't have those numbers yet? We'll help you find them.
#ProductRetention #LTV